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Privacy Policy

Effective Date: 08/29/2025

Last Updated: 08/29/2025

 

Nova Supports (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information, including when you interact with us by SMS/text message.

 

1. Information We Collect

 

We may collect:

  • Personal Information: Name, email, phone number, address.

  • Service Information: Appointment details and therapy-related service records.

  • Communication Data: Records of emails, phone calls, and SMS/text exchanges.

 

2. How We Use and Share Your Information

 

We use your information to:

  • Provide ABA therapy and related services.

  • Communicate with you about appointments, scheduling, and service updates.

  • Respond to questions and provide customer support.

  • Comply with legal and insurance requirements.

 

We do not share your information with third parties for marketing or promotional purposes. We only share data as required by law or as necessary to provide our services (e.g., with insurers).

 

3. Data Transfer Restrictions

 

We do not transfer your personal information to any external organizations under any circumstances, even with your consent.

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4. Preventing Unauthorized Sharing

 

We maintain strict internal policies and technical safeguards to prevent unauthorized access or sharing of your personal or communication data.

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5. SMS Messaging Terms & Conditions

 

By providing your phone number, you consent to receive SMS messages from Nova Supports at (801) 335-9382. These messages may include:

  • Account Notifications: Appointment reminders, scheduling updates.

  • Customer Care: Responses to inquiries and service-related questions.

 

Message Frequency: Varies based on your communication needs.

Message & Data Rates: May apply.

  • Opt-Out Instructions: You may opt out at any time by texting STOP.

  • Help Instructions: For help, text HELP or contact us directly.

  • Data Sharing: We will never share, sell, or rent your mobile opt-in data with third parties.

 

Consent to receive messages is not a condition of purchase.

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If you have any questions or wish to contact us regarding your privacy or SMS registration, please email us at intake@novasupports.com or call (801) 335-9382. You may also reply STOP to any message to unsubscribe.

 

Message Types You Will Receive: You will receive account alerts (appointment reminders, scheduling updates) and customer support messages.

 

Message Frequency: Message frequency varies. Msg & data rates may apply.

 

How to Get Help: For assistance, text HELP.

 

Terms & Conditions: https://www.novasupports.com/privacy-policy

 

We will never share, sell, or rent your mobile opt-in data with third parties.

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6. Your Rights

 

You may request to:

  • Access or update your information.

  • Limit certain uses of your data.

  • Opt out of SMS messaging.

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7. Contact Us

 

If you have any questions about this Privacy Policy or SMS Terms, please contact us:

 

Nova Supports

 Phone: (801) 335-9382

 Email: intake@novasupports.com

 Address: 349 12th St, Ogden, UT 84404

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